Email Us
For anything — billing, technical issues, general questions. We reply within 1 business day.
team@questionbud.comGet a New Access Link
If your magic link expired or you can't log in, request a fresh one instantly.
Resend my linkCommon Questions
Browse the FAQ below — most issues are covered and you'll get an answer in seconds.
Jump to FAQFrequently Asked Questions
First, check your spam folder. If it's not there, use the Resend My Link page to get a fresh magic link sent to your email. Still nothing? Email us at team@questionbud.com and we'll sort it out immediately.
Magic links expire after 7 days for security. Visit the Resend My Link page, enter your email, and we'll send you a new one within seconds.
After logging in via your access link, go to your dashboard and click "Connect YouTube Channel." You'll be taken through Google's standard OAuth flow — it takes about 30 seconds. No passwords are shared with us.
Typically about 10 minutes per 100 videos. Once indexing is complete you'll see a confirmation in your dashboard and your bot will be live. New videos you publish are automatically picked up within a few hours.
From your dashboard, go to "Embed & Share." You'll find a direct shareable link (great for YouTube descriptions and community posts) and a two-line embed snippet for your website.
Yes. Email team@questionbud.com and we'll switch your plan and prorate the difference immediately. Self-serve plan upgrades are coming to the dashboard soon.
Email team@questionbud.com with your account email and we'll cancel immediately. You keep access until the end of your billing period. We offer a 30-day money-back guarantee on your first month — no questions asked.
QuestionBud uses RAG (Retrieval-Augmented Generation) — the bot only answers from your actual video content. If you didn't say it, it won't make it up. When there's no relevant content, the bot says so rather than guessing. Your dashboard shows every query so you can review responses at any time.
Yes. Your content is stored in an isolated environment accessible only to your account. It is never shared with other users or used to train shared AI models. All data is encrypted at rest and in transit. See our Privacy Policy for full details.
Stripe (our payment processor) sends automated receipts to your email after each charge. If you need an invoice or have a billing dispute, email team@questionbud.com with your account email and we'll handle it same day.